Guests Love Feeling Welcomed Home
​When They're Away from Home

Make a lasting impression and increase repeat bookings
with uncommonly-used, common-sense Guest Experience enhancements,
served up with exquisite attention to detail, from first email contact to return

If you want consistently glowing 5-Star reviews,
with your guests feeling deeply satisfied and eager to return,
there's an easy-to-follow road map for you.

Few owners/managers commit to these practices,
so it's not hard to set yourself apart while filling your calendar.

I can help you:
• Equip your VR with just the right amenities and supplies to elicit a smile from your guests 
• Generate email scripts that set the tone for a wonderful guest experience, eliciting rave reviews
• Construct House Rules that invite happy compliance, without sounding parental or punitive
• Handle guest complaints in a way that wins you a fan for life
• Communicate with your guests so they feel attended-to, not crowded

Testimonials

As someone who travels constantly, I've stayed in a lot of vacation rentals. This place has been the best of all of them! You've thought of EVERYTHING! And it all feels like it comes from the heart. I'll always have great memories of my stay here and I'll be talking about this place and showing photos of it to all my friends. Being here was like the treatment I get when I stay at a 5-Star hotel! You really know what you're doing!

Deanna Martinez-Hay
Tucson, Arizona

Our family spent a sweet Christmas here, cooking epic meals, enjoying the beautiful space, relaxing under a full moon around the chimenea.

​Being here made our Christmas the best it could be. Thank you for creating a true sanctuary of a place here.
 
​Sasha + Kyle Stortz + Family
Portland, Oregon

This is one of the most enchanting, relaxing homes we've ever stayed in. The owner has outdone herself to make sure all of your needs are taken care of during your stay. The inside and outside spaces are so inviting, you can't make up your mind where you want to enjoy first.

​On a scale of 1 to 10, we'd give this home a 15! Thanks for sharing this magical place!

Matt + Tara Haldeman
Washougal, Washington

Such a warm, inviting space! The soothing colors, the natural light, so many sweet, thoughtful, light-hearted touches throughout, the amazing linens and towels, and the well-equipped kitchen... all adds up to a Home. Thank you for a gorgeous space!
​
​P.S. This has to be the cleanest place we've ever stayed in.

Chris + Kim Hamel-Brown
​Tucson, Arizona

Definition of Perfection: Casita Encanta in Patagonia!! Claire's exquisite taste is shown throughout, with great colour, warmth, and charm. Clean and efficient, there isn't anything else you could possibly need that isn't already provided. I felt incredibly welcomed from the moment of my arrival.

Claire could teach a few other vacation rental owners a thing or two! And, the big hotels have nothing on her!

Susan Gaspari
Hamilton, Ontario

Claire is THE most gracious hostess! She's warm and welcoming and helps you feel right at home. This place is not missing any detail. It's beautiful, comfortable and inviting. We will be back many times and will let everyone know of this charming oasis.

Charlie + Linda Thomas
Chandler, Arizona